Returns
Collect undelivered orders to your US address.
Collection Address
Forward lost or undeliverable orders to a US address. If you don't provide an address, viaGlamour will pickup your order returns.
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- Product exchanges
- No, used hygenic items like cosmetics can not be imported back into Canada for exchanges. You can setup returns for your store but viaGlamour won't be involved in the process.
- Lost orders
- Orders are rarely undelivered to customers, but can happen if a customer forgets to add their apartment number to an address or moves to another address without setting up mail forwarding. If an order is returned to viaGlamour by USPS, your account will be charged $5.00 USD returns fee and the shipping costs to repeat the delivery to the customer a second time. If you're using your own shipping address for returns, viaGlamour won't be involved in the returns process and no additional fees will be charged to your account.
- Skip returns
- Return address are optional. You should only add one to your account if you want to collect undelivered packages to your address instead of having viaGlamour manage the collection, postage re-labelling, and re-shipments of your orders.
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✨ Products are made fresh for every order.
💖 Customize the product packaging with your designs.
📦 Zero minimum order for all customer orders.
MagicSoaps, a sister company of viaGlamour™, is Canada's first on-demand soaps manufacturer. Launch your own brand with zero minimum orders, international shipping, and custom boxes.